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GoToAssist provides a remote support solution for IT managers and technicians to access and control devices remotely, carry out in-session chat, transfer files and remotely configure and reboot devices. GoToAssist provides you with the ability to collaborate and share tasks with team members by inviting other support technicians to sessions and transferring remote support sessions to other reps. The Management Center allows you to assign tasks, permissions and access to multiple technicians. Each rep can support up to 8 customers at a time. Technicians can also use the app to access and control unattended devices to fix problems even when an end user is not present. Furthermore, GoToAssist offers session reporting and session recording to track time spent on tasks and keep audit trails.

Meta SaaS provides a direct cloud API connector for GoToAssist & many other cloud application providers. Click here to view all integrations.

Categories: IT Management Customer Service & Support

Website: https://get.gotoassist.com/

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